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Frequently Asked Questions (FAQ)

Holliva is the official brand of PT. Holliva Amerta Wisata, a legally registered local tour & travel company based in Bali. We have over 5 years of experience as a professional tour operator with dozens of high-quality tour and activity packages.

You can book in 3 ways:
1. Official Website: Choose a package → Click “Book Now” → Fill the form → Pay online
2. WhatsApp: Chat us directly for assistance
3. Visit our office in Bali

Online payment via credit/debit card
Cash on point

Yes, all of our packages include hotel/villa/accommodation pick-up and drop-off. Please ensure your address is provided during booking.

Yes:
Free cancellation up to 24 hours before the tour
Rescheduling allowed up to 24 hours before
Last-minute cancellations (<24 hours) incur a 50% charge

Yes! We have over 100 experienced local guides, some fluent in English, Mandarin, Korean, and more. Please mention your language preference when booking.

Absolutely! We welcome travelers of all ages and offer family-friendly tours. Please mention your child’s age when booking so we can adjust the itinerary accordingly.

Yes, all our tours and activities include entrance and activity tickets.

Yes! We offer custom/private tours where you can choose your own destinations, timing, and activities. Contact us via WhatsApp, and we’ll help you create the perfect itinerary.

Our customer support team is ready to help you via:
WhatsApp: 081234567890
Email: info@holliva.com
Or through our contact form on the website